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David Weinberger on Customer Service (Video Interview)
David Weinberger talks on support in the social web. What’s good, what’s bad, what’s disappointing? Truth? Are there rogue agents out there? What should companies do to improve customer service in the...
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Michael Buck @WorkingforDell zum Thema Kundenservice (Video-Interview)
Michael Buck, Executive Director Global Online Marketing and Marketing Strategy, Dell, im Interview: Das größte Wow! beim Thema Kundenservice? Schlagwort SocialCRM? Was ist eine nachhaltige...
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Social Media for Customer Service Summit 2011 (Short Report)
The Social Media Customer Service Summit 2011 was a truly helpful milestone. The long-awaited focus on customer service within the social media conference landscape took place on 27-28 October at New...
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